Orders and Shipping

ORDERS PROCESSING

Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
U.P.W.W. reserves the right to delay any shipment in case U.P.W.W. cannot properly process orders due to any reasonable causes that are irrelevant to U.P.W.W.’s control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.
U.P.W.W. reserves the right to refuse to process orders and/or service in any moment.

   

SHIPPING METHODS

U.P.W.W. delivers parcels in Italy via BRT, in Europe via DPD and in the rest of the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed within 3 working days from the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

 

DELIVERY TIME

U.P.W.W. ships all over the world via express couriers. U.P.W.W. cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to U.P.W.W.’s control.
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.

 

SHIPPING COSTS

Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

 

ITALY

Shipping costs: €8. Shipping is free for orders over €150 

 

EUROPEAN COUNTRIES

Shipping costs: €10.

Countries included: Austria, Belgium, France, Germany, Luxembourg, The Netherlands, Spain.

Shipping costs: €15

Countries included: Bulgaria, Czech Republic, Denmark, Hungary, Ireland, Romania, Slovakia, Slovenia, United Kingdom.

Shipping costs: €22

Countries included: Cyprus, Croatia, Estonia, Finland, Greece, Iceland, Latvia, Lithuania, Malta, Poland, Portugal, Serbia, Sweden.

 

CHINA, HONG KONG, KOREA, INDIA, INDONESIA, JAPAN, RUSSIA, UNITED ARAB

Shipping costs: €32

 

SWITZERLAND, TURKEY

Shipping costs: €22. 

 

REST OF THE WORLD

Shipping costs: €40. 

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

  

SHIPMENT INSURANCE

U.P.W.W. insures each shipment from theft and accidental damages at no extra costs for customers.
Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.

 

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
U.P.W.W. carefully seals parcels with a customized adhesive tape with the logo of U.P.W.W..
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local express courier office and promptly contact U.P.W.W. at the e-mail address customerservice@upwwnewyork.com.
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently U.P.W.W. will not accept any related claim.

  

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with U.P.W.W. and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender U.P.W.W. in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.